Last updated: 2025
This Privacy Policy describes how GoTruVibe Group Pte. Ltd. (“GoTruVibe”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
By accessing or using our website, platform, or services (“Platform”), you consent to the practices described in this Privacy Policy.
1. Personal Data We Collect
We may collect the following categories of personal data when you use our Platform:
- Identity Data: name, date of birth, nationality
- Contact Data: email address, phone number
- Booking & Participation Details: selected experiences, dates, preferences
- Payment Information: billing details, transaction records (processed securely via authorised payment gateways)
- Usage Data: device information, IP address, browser type, cookies, browsing behaviour
- Communication Data: messages sent through our Platform or feedback submitted
We do not collect NRIC numbers unless required by law for verification purposes.
2. How We Use Personal Data
We use your personal data only for legitimate business purposes, including:
- Processing bookings and enabling participation in experiences
- Facilitating communication between Users and Partners
- Providing customer service and responding to enquiries
- Improving Platform functionality and user experience
- Sending booking updates, confirmations, or essential notifications
- Complying with legal, regulatory, or security obligations
We do not sell or rent personal data to any third parties.
3. Disclosure of Personal Data
We may share your personal data with:
- Experience Partners to fulfil your booking
- Payment processors (e.g. Stripe) for secure transactions
- IT and service providers who support platform operations
- Regulators or authorities where legally required
These organisations are required to protect your personal data and use it only for the authorised purposes.
4. Retention of Personal Data
We retain personal data:
- Only as long as necessary to fulfil business or legal purposes
- In accordance with PDPA retention guidelines
Once no longer required, data will be securely deleted or anonymised.
5. Protection of Personal Data
We implement reasonable security safeguards to protect personal data against:
- Loss
- Misuse or unauthorised access
- Alteration or disclosure
However, no digital method of transmission can be guaranteed completely secure. Users are encouraged to take caution when sharing personal information online.
6. Accuracy & Updating of Personal Data
We rely on you to provide personal data that is accurate and complete.
You may update your information by contacting us at:
📧 support@gotruvibe.com
7. Access & Correction Requests
Under PDPA, you may:
- Request access to your personal data
- Request corrections if the information is inaccurate
We will respond within a reasonable timeframe. Administrative fees may apply where permitted by law.
8. Withdrawal of Consent
You may withdraw consent for the use of your personal data at any time by contacting us.
Please note:
Withdrawal may affect our ability to provide services and may result in cancellation of bookings without refund depending on Partner policies.
9. Use of Cookies & Tracking
Our Platform uses cookies and similar technologies to:
- Enable essential site functions
- Improve user experience
- Analyse website performance and usage patterns
You may disable cookies in your browser settings, though certain functions may not operate properly.
10. Third-Party Links
Our Platform may contain links to external websites not operated by GoTruVibe.
We are not responsible for the privacy practices or content of third-party platforms. Users should review their policies independently.
11. Children’s Privacy
Our Platform is not directed to individuals under 16 years old.
We do not knowingly collect personal data from minors. Parents or guardians may contact us if they believe personal data was improperly submitted.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our Platform with the latest revision date.
Continued use of the Platform indicates acceptance of the updated policy.
13. Contact Us
For privacy or PDPA-related enquiries, please contact:
Data Protection Officer (DPO)
GoTruVibe Group Pte. Ltd.
📧 support@gotruvibe.com